Taycoolla (“Company” “we,” “us” or “our”) respects the privacy rights and concerns of users of our website, products and services (collectively, the “Service”). Please read through this Privacy Policy carefully.  If you (1) select “ACCEPT COOKIES” on the Privacy Policy pop-up, (2) provide your personal information to us via the Service; or (3) provide your personal information in communications with us, you consent to our use of your personal information as described in this Policy. This Privacy Policy (“Policy”) explains how your personal information, including any written or electronic communications and purchases (collectively, the “Services”), will be collected, used, shared and processed when you visit the Site or use other services provided by its operators, and your rights and choices in connection with that information. If you do not agree with the practices described in this Privacy Policy, please do not share your personal information with us. By sharing your personal information with us, you agree to our use of your information as described in this Privacy Policy.

This policy applies to any services offered on our website, Taycoolla.com (the “Site”), our mobile applications, Taycoolla (the “Apps”), our accounts and fan pages on our social media platforms (the “Social Media Accounts”), and any other websites, pages, features or content owned (“we”, “us” , “our site”,”our app”).

We are committed to protecting and respecting your privacy and complying with applicable laws and regulations to ensure that the personal data we process about you is kept appropriately secure and processed fairly and lawfully.


This policy sets out:

1. Information we collect about you
2. Cookies and other technologies
3. How we use your information
4. Our promotional updates and communications
5. Who we give your information to
6. Where we store your information
   7. International Data Transfers
   8.Data Security and Data Retention
7. Payment processing
8. How we protect your information
9. How long do we keep your information
10. Your rights
11. Changes to this policy
12. Contact us
    
    Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.By visiting and using our site or/and our App, you acknowledge you have read and understood this Privacy Policy. You must be at least 18 years old to use the site and app. If you are under 18 or a minor in your country or state or region of residence, please ask your parent or legal guardian to provide their information for you.
    
    For the purposes of the Personal Data Protection Act, (the “Data Protection Law”)
    
    
    1.Information we collect about you

We will collect and process the following personal data from you:

·  Information you give us-When you create an account with us:

This is information about you that you give us directly when you interact with us.

This is information about you that you give us by filling in forms on our Services or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our Services, subscribe to our service, search for a product, place an order on our website/via our App, participate in discussion boards or other social media functions on or via our Services, enter a competition, promotion or survey, submit a query, and when you report a problem with our Services.

The information you give us may include your name, phone number, postal address, account name,internet protocol address,  e-mail address and online identifiers, such as our social media handles, and information you share in public open forums on social media, financial and credit card information, personal description, login and password details, gender, date of birth, postcode, delivery address and size information.

·  Information we collect about you from your use of our Services-When you visit our website/APP:

We will automatically collect information from you each time you visit our site/use our App. This includes:

·  Technical information

Technical information may include the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

·  Information about your visit-When you shop with us:

Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.

·  Information we receive from other sources.

This is the information we receive about you: This includes things like purchase and return data, information you share with our customer service, including our artificial intelligence-powered chatbot, survey responses, feedback, choices you make with respect to communications we sent to you or how we use your data, account program information, and size, fit and product preferences. Some personal information included in this category may overlap with other categories.

·  If you use any of the other websites or apps we operate or the other services we provide.

In this case, we will have informed you [via this policy] when we collected that data if we intend to share your data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.

·  From third-parties we work closely with.

We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, and search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

   Automated Technologies: We and our third party service providers use automated technologies to administer the Service, track users’ movements on our Website and analyze trends. Relatedly, Service may use cookies, tags, pixels and similar technologies (“Cookies”) to provide, customize, evaluate, improve and protect the Service. Cookies are text files placed on your browser or device when you visit a website or use an app. This includes our own first-party Cookies and third-party Cookies of our service providers and marketing partners.  Cookies serve a variety of functions for you, like enabling us to remember your log-in information when you use our Service.  You can find out more about Cookies and how they work by visiting https://cookiepedia.co.uk/all-about-cookies or org.


2.Cookies and other technologies

Our Services use cookies to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as store searches and present personalized content.

Our Services use cookies and similar technologies to distinguish you from other users of our Services. This helps us to provide you with a good experience when you browse our site/use our App and also allows us to improve our Services.

Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this.

Several cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser or exit the App. Others are used to remembering you when you return to the Services and will last for longer.

We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.

We use cookies to create a unique device ID.

We use the following types of cookies:

·  Strictly necessary cookies.

These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

·   Analytical/performance cookies.

They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.

·  Functionality cookies.

These are used to recognize you when you return to our website. For example, these Cookies can remember your log-in information so you don’t have to sign in every time you return to the Service. This enables us, subject to your choices and preferences, to personalize our content, greet you by name and remember your preferences (for example, your choice of language or region).

·  Targeting cookies.

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our website/App and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We may also work with advertising networks that gather information about the content on our Services you visit and on information on other websites and services you visit. This may result in you seeing advertisements through our Services or our advertisements when you visit other websites and services of third parties. For more information about how to turn this feature off see below or visit https://analytics.google.com/.

·  Disabling cookies
The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off. If you only disable third-party cookies, you will not be prevented from making purchases on our Services. If you disable all cookies, you will be unable to complete a purchase on our Services.

If you want to keep cookies from tracking your activity on our website or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set. If you block cookies, certain features on our website may not work.  How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:

>For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”

2. Click on the “privacy” tab
3. Select the setting the appropriate setting
   
   >For Google Chrome:
   1. Choose Settings then Advanced
4. Under “Privacy and security,” click “Site settings”.
5. Click “Cookies and site data”
   
   >For Safari:
   1. Choose Preferences then Privacy
6. Click on “Remove all Website Data”
   
   >For Mozilla firefox:
   1. Choose the menu “tools” then “Options”
7. Click on the icon “privacy”
8. Find the menu “cookie” and select the relevant options
   
   >For Opera 6.0 and further:
   1. Choose the menu Files then “Preferences”
9. Privacy
   
   Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the Site.
   
   You can find more information about the individual cookies we use and the purposes for which we use them:
   
   
   3.How we use your information
   We use information held about you in the following ways:
   
   · Information you give to us:
   
   We will use this information to:
   
   1) Providing the Service, Take steps to enter into any contract or carry out our obligations arising from any contract entered into between you and us including:
   
   ○ administering your account with us;
   
   ○ verifying and carrying out financial transactions about payments you make online/through the Services;
   
   ○ notifying you about changes to our service.
   
   2) Provide you with information about our goods or services we feel may interest you, if you have given your consent to receiving marketing material from us at the point we collected your information, where required by law or otherwise in our legitimate interests provided these interests do not override your right to object to such communications. See ‘Our promotional updates and communications.
   
   3) Ensure in our legitimate interests that:
   
   ○ content from our site is presented most effectively for you and your computer.
   
   ○ we provide you with the information, products and services that you request from us.
   
   ·  Information we collect about you from your use of our Services
   
   We will use this information in our legitimate interests, where we have considered these are not overridden by your rights:
   
   1) To administer our Services for internal operations, including but not limited to troubleshooting, data analysis, testing, research, customer service, and statistical and survey purposes.
   
   2) To keep our Services safe and secure.
   
   3) For measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
   
   4) To improve our Services to ensure that content is presented most effectively for you and your computer.
   
   5) To allow you to participate in interactive features of our service when you choose to do so.
   
   6) Information we receive from other sources
   
   ·  Information we receive from other sources
   
   We may combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your rights). We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
   
   
   4.Our promotional updates and communications
   Where permitted in our legitimate interest or with your prior consent where required by law, we will use your data for marketing analysis and provide you with promotional update communications by email about our products.
   
   You can object to further marketing at any time by checking and updating your contact details within your account, selecting the “unsubscribe” link at the end of all our marketing and promotional update communications to you, or by sending us an email to service@Taycoolla.com.
   
   
   5.Who we give your information to
   We share information we collect in accordance with the practices described in this Privacy Policy. The categories of parties with whom we share information include:
   
   • Service Providers.We share information with service providers that process information on our behalf. Service providers assist us with services such as payment processing, credit evaluation for payment terms eligibility or preapproval, data analytics, marketing and advertising, facilitating our rewards programs, planning and strategizing new programs and services, website hosting, and technical support. We contractually prohibit our service providers from retaining, using, or disclosing information about you for any purpose other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.
   
   • Vendors and Other Parties. We share information with vendors and other parties for analytics and advertising related purposes. These parties may act as our service providers, or in certain contexts, independently decide how to process your information. For more information on advertising and analytics, see the “Analytics and Advertising” section below.
   
   • Subsidiaries. We share information with our subsidiaries to offer you products and services that may be of interest to you. Our subsidiaries include, but not limited to: Nouvolution.
   
   • Affiliates. We share information with our affiliates and related entities, including where they act as our service providers or for their own internal purposes.
   
   • Business Customers. We share information with our business customers in connection with the services we provide to them. For example, we share information with our business customers to facilitate your orders, maintain and administer your accounts, respond to your questions, comply with your requests, market and advertise to you, and otherwise comply with the law. Our business customers are independent entities and their processing of information is subject to their own privacy policies.
   
   • Partners. We share information with our partners in connection with offering co-branded services, selling or distributing our products, or engaging in joint marketing activities.
   
   • Targeted Advertising. We share information with and use the pixels of third-party service providers, like Meta, to provide targeted advertising and/or cross-contextual and online behavioral advertising. For example, we upload customer lists to Meta and incorporate Meta’s pixel to match common factors between our data and their data in order to reach people (or people similar to people) who have visited or used our Service (“Matched Ads”).
   
   • Promotions. Our promotions may be jointly sponsored or offered by other parties. When you voluntarily enter a promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice and/or likeness in advertising or marketing materials.
   
   • Merger or Acquisition. We share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
   
   • Security and Compelled Disclosure. We share information to comply with the law or other legal process, and where required, in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also share information to protect the rights, property, life, health, security and safety of us, the Service or anyone else.
   
   • Facilitating Requests. We share information as necessary to facilitate your request or direction.
   
   • Consent. We share information with notice to you and your consent.
   
   Notwithstanding the above, we may share information that does not identify you (including information that has been aggregated or de-identified) except as prohibited by applicable law. For information on your rights and choices regarding how we share information about you, please see the “Your Rights” section below.
   
   
   6.Where we store your information
   The data that we collect from you may be transferred to and stored at, a destination outside the United States that may not be subject to equivalent Data Protection Law.
   
   Where your information is transferred outside the United States, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognized legal adequacy mechanism, and that it is treated securely and in accordance with this privacy policy.
   
   
   7. International Data Transfers
   We may transfer your Personal Data outside of Europe and, in particular, to USA and other non-European countries, where the level of protection of Personal Data may be different than in your country. If we do so, we will comply with applicable data protection laws, in particular by relying on an EU Commission adequacy decision, rely on contractual protections for the transfer of your Personal Data, on Binding Corporate Rules or on the EU-U.S. Privacy Shield framework. For more information about how we transfer Personal Data outside of Europe, or to obtain a copy of the contractual safeguards we use for such transfers, please contact us as specified below.
   
   
   8. Data Security and Data Retention
   We use physical, managerial, and technical safeguards that are designed to improve the integrity and security of Personal Data that we collect, maintain and otherwise process. We take measures to delete your Personal Data or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep it for a longer period. When determining the retention period, we take into account various criteria, such as the type of products or services provided to you, the nature and length of our relationship with you, mandatory retention periods and the statute of limitations.
   
   
   9.Payment processing
   Payments made on the Services are made through:
   
   1. our payment gateway provider, Airwallex. You will be providing credit or debit card information directly to Airwallex which operates a secure server to process payment details, encrypting your credit/debit card information and authorizing payment. The information which you supply to Airwallex is not within our control and is subject to Airwallex’s own privacy policy and terms and conditions.
   
   2. our payment provider, Paypal. You will be redirected to Paypal’s website which operates a secure server to process payment details, encrypting your PayPal account information and authorize payment. The information which you supply to Paypal is not within our control and is subject to Paypal’s privacy policy and terms and conditions.
   
   
   10.How we protect your information
   All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
   
   Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our Services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
   
   Our site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
   
   
   11.How long do we keep your information
   We retain personal data for as long as you have an account with us in order to meet our contractual obligations to you and for six years after that to identify any issues and resolve any legal proceedings. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.
   
   
   12.Your rights
   ·  You have the right under certain circumstances:
   
   • Account deletions can be submitted from within the Taycoolla application. Once a user has performed a deletion, it will permanently empty the all your account data on our site. You can delete your DL account by following the path below: “ME”–“Settings”–“Accout Security”–“Delete Account”.
   
   • to be provided with a copy of your data held by us;
   
   • to request the rectification or erasure of your data held by us;
   
   • to request that we restrict the processing of your data (while we verify or investigate your concerns with this information, for example);
   
   • to object to the further processing of your data, including the right to object to marketing (as mentioned in ‘Our promotional updates and communications’ section;
   
   • to request that your provided personal data be moved to a third party.
   
   ·  Your right to withdraw consent:
   
   • Where the processing of your data by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us [link to contact us section]. You can also change your marketing preferences at any time as described in ‘Our promotional updates and communications’ section;
   
   • You can also exercise the rights listed above at any time by contacting us at Taycoolla@outlook.com.
   
   • If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority. The Personal Data Protection Commission is the supervisory authority in The United States and can provide further information about your rights and our obligations in relation to your data, as well as deal with any complaints that you have about our processing of your personal data.
   
   
   13.Changes to this policy
   Any changes we make to our privacy policy in the future will be posted on this page and, in relation to substantive changes, will be notified to you by e-mail. This policy was last updated on 20/05/2022.
   
   
   14.Contact Us
   Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
   
   Email:

Taycoolla@outlook.com

Purpose and the lawful basis for the processing of personal data. The tables below sets out:

• What personal data do we process

• What we use that data for

• The lawful basis for the processing

 

 

 

Cookie	Name	Purpose and lawful basis	Expiry
Opt-in cookie	grant	This cookie is strictly necessary to store your consent and any individual cookie use choices on your device in order to determine whether you have granted your consent at your next visit to the website.	Transient
Online shop cookie	JSESSIONID	This cookie is strictly necessary to uniquely identify the respective user within his session in the user account, i.e. until the end of the validity period of the login cookie or until the login cookie is deleted by clicking on “Logout”. This cookie saves session ID of customer’s devices.	Transient
Online shop cookie	SHOPPINGCART	This cookie is strictly necessary to provide the shopping cart function. This cookie is used to store information about the mini shopping cart, such as the identification details of the user associated with the aforementioned cart. This cookie saves IP address, type and version of your internet browser, operating system used, site accessed before visiting the site (referrer URL), date and time of the visit as well as article description, article number, quantity, size, color, price, currency.	Transient
Online shop cookies	td_cookie	This cookie is strictly necessary to record the user’s type of browser in order to adapt the design of our website to the specifics of the relevant browser.	Transient
Google Analytics cookie	_ga	This cookie contains a unique visitor ID and is used to distinguish different users from each other. We collect your consent to set this cookie.	2 years
Google Analytics cookie	_gid	This cookie is used to distinguish users from each other. We collect your consent to set this cookie	24 hours
Google Analytics cookie	__utma	This cookie stores the number of each visitor’s visits and the time and date of the first visit, previous visits and the current visit. We collect your consent to set this cookie	2 years
Google Analytics cookie	__utmb	This cookie is used to log how long each visitor stays at a website, i.e. when the visit begins and when it ends. This cookie stores the moment in time when a visitor enters a site. We collect your consent to set this cookie	Transient
Google Analytics cookie	__utmc	This cookie is used to log how long each visitor stays at a website, i.e. when the visit begins and when it ends. This cookie stores the moment in time when a visitor leaves a site. We collect your consent to set this cookie	30 minutes
Google Analytics cookie	__utmv	This cookie stores the category into which the visitor fits. We collect your consent to set this cookie	2 years
Google Analytics cookie	__utmz	This cookie stores the source or campaign that explains what route the user used to come to the website. We collect your consent to set this cookie	6 months

 

 

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer and confirm your identity	(a) Identity (b) Contact	Performance of a contract with you
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To administer and protect our business and this  website//app (including troubleshooting, data analysis, testing,  system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to  you and measure or understand the effectiveness of the  advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).  Where required by the Data Protection Laws, we will collect your consent for such data processing activities.
To use data analytics to improve our website, products/services,  marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services,  to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods  or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests (to develop our products/services and grow our business)
To comply with laws and associated document retention obligations	(a) Identity (b) Contact (c) Payment (d) Transaction	Necessary to comply with our legal obligations
To keep records of transactions to prevent transaction disputes	(a) Identity (b) Financial (c) Transaction	Necessary for our legitimate interests (to recover debts due to us and exercise our legal rights)
To assert, exercise or defend legal claims	(a) Identity (b) Contact (c) Financial (d) Transaction	Necessary for our legitimate interests (to exercise our legal rights)